COVID-19 Salon Policies
Orchid Beauty Spa
To ensure and maintain a high level of cleanliness and avoid any cross contamination we will be:
- Using disposable items where possible. Where not possible any reusable items or metal tools will be properly cleaned and sterilised between each use
- Cleaning all surfaces, tools and machinery before and after each appointment
- Washing and sanitising our hands before and after each appointment wearing a face mask, face shield and and, as usual, disposable gloves.
We will be spacing each appointment 15 minutes apart to limit client contact and time to clean the treatment room between each appointment
The door to the salon will be locked at all times, so when you arrive for your appointment you must either wait in your car or outside the salon until you can be taken straight to the treatment room - we will send you a text when we are ready for you to enter the salon
All clients will be required to wear a face mask to your appointment. You must arrive wearing it and keep it on for the duration of your appointment unless otherwise advised - Disposable face masks will be available if you do not have your own
Once in the salon you will be required to follow strict hygiene practices including washing and/or sanitising your hands prior to your appointment
You must not bring anyone else to your appointment with you to limit the number of people on the premises - this includes children of all ages
A basket will be provided for you to put all of your personal items, such as coat/clothes, jewellery, mobile phone etc during your treatment. Please ensure you retrieve all your valuables before leaving the salon. We cannot be responsible for any personal property you bring to the salon. This will be thoroughly cleaned and disinfected between each client.
You will not be able to access any of your personal belongings during your appointment
There will be a £5 COVID-19 surcharge per appointment due to increased cost of PPE and booking time. This will only be a temporary measure but at this stage I cannot say when this will end.
Extended Cancellation Policy
We request that you give at least 48 hours’ notice if you need to cancel any appointments, this not only allows us to reschedule your appointment to a more suitable time but allows us to offer this appointment to other clients. If you have booked your appointment online you will receive a link via email that will allow you to reschedule this over 48 hours before your treatment time.
The 48 hour cancellation policy starts 48 hours prior to the time of your appointment.
We will also require a late cancellation/no show fee, this will be up to 100% of the total of your booking. If you cancel or rearrange prior to your appointment under 48 hours notice you will be charged 50%, if you cancel under 24 hours, on the day of your appointment or do not attend you will be charged 100% of your booking total.
For example if your appointment is at 3pm on Thursday
- If you cancel on Monday which is over 48 hours notice you will not be charged
- If you cancel at 5pm on Tuesday you will be charged 50%
- If you cancel at 4pm on Wednesday or do not attend you will be charged 100%
An invoice will be sent to you via email or text, this payment must be paid in full before any future bookings can be made. If you do not attend or cancel late three times or more we will require a 100% booking fee of the value of the treatment at time of booking for every future booking to secure your appointment time.
All payments must be paid for using card, or contactless payments such as Google, Android or Apple pay where possible, cash must be avoided as much as possible.
We will still accept cash but insist that it be placed in the cash-dish provided to avoid contact and cross-contamination
You can also pay for your appointment prior to your appointment online via a card, if you would like to do this please let us know before your appointment and we will arrange this.
All product orders will be done on Wednesdays, and must be paid for in full on the day of purchase/order
All invoices paid online to order/reserve products to collect at a later date must be paid within 48 hours of the invoice date or products will be released for sale.
If you require products to be posted please note we will add postage payment to your invoice and these will be posted on Mondays only.
If you are collecting your products from the salon you will need to book a collection slot so that we can arrange a no contact collection for you.
Prior to your first appointment you will be sent our COVID-19 Agreement Form via text to complete, this will then be automatically sent back to us. We will then send you our COVID-19 Continued Agreement Form prior to each appointment thereafter.
In this form we will be gathering information on your travel and contact and also agreement to the new COVID-19 Salon Polices. We will ask if you have experienced any COVID-19 symptoms in the 14 days prior to your appointment
If you have travelled internationally in the 14 days prior to your appointment and if you have, where to and for how long
If you have come into contact with anyone suspected, probable or confirmed of having COVID-19
In the current, changeable, fast moving climate your appointment may need to be rescheduled with short notice. If this happens, a new appointment time will be found in line with government guidance.
In the event that you or a member of your household become ill with COVID-19 symptoms, you have a positive COVID-19 test or you are contacted by the Track and Trace system you must let us know as soon as possible. Any future appointments will be cancelled until you are fit, well and able to return
In the event that you are ill regardless of whether this is related to COVID-19, you will need to reschedule your appointment for a time when you are well.